CBIC disposes off 11,284 public grievances and more than 2,082 public grievance appeals between Nov. 2022 and August, 2023, besides 195 outdoor campaigns across all CBIC field offices under Special Campaign 2.0 for Swachhata

The Central Board of Indirect Taxes and Customs (CBIC) participated with great vigour in the Special Campaign on Disposal of Pending Matters (SCPDM), from November, 2022 to August, 2023. The special focus of the campaign was disposal of VIP references and Public Grievances. 80 VIP references, 11,284 Public Grievances and more than 2,082 Public Grievance Appeals were disposed off during this period. Moreover, a nation-wide cleanliness drive was also organised across all field offices of CBIC. 195 outdoor campaigns have been conducted till now.

During the campaign period, about 1 lakh files were reviewed, out of which about 86,000 files were weeded out. Over the course of the year, due to continuing efforts, CBIC has largely transitioned over to e-Office due to which the number of physical files have been reduced to minimal.